A Customer Service Supervisor is the one who manages and looks after the Customer Service personals. The Customer Service department looks after solving all the queries that the clients or users have, thereby resolving their queries. The department sometimes (or rather most of the times) works for night shift.
Hence, while applying for a Customer Service Supervisor job, you must be willing to work in the night shift. If you are an experienced person, you might a general idea of this. In addition this, there are certain other points that need to be mentioned in the resume and which will help you get the job. Try to mention the process in which you were involved at the previous organization. Also, mention the profit that you have brought to the organization by managing the process. This will show your ability to handle any process. The potential employers are always in search for such guys.
Apart from all this, an appreciation from the client will also add a fine image to your resume. This will show the employer that you are an expert in handling the customer queries. Moreover, you will need to show that you have excellent managing and leadership skills.
ABC EFG
1241 6th Avenue Manhattan
Puyallup, New York
987-654-3210
[email protected]
Summary
Proactive [Job Title] with skillset in resolving customer complaints and delivering support services.Showed efficiency in [Software] and [Type] methods.Shown abilities in working multi-line telephone frameworks, order taking, taking and [Skill].
Education
Bay Head Elementary Bay Head
Bachelor’s Degree
Graduated November 2012
Employment History
ABC Pvt Ltd
Customer Service Supervisor
Zain Alipur, Telangana
January 2015 – Present
- Archiving customers correspondence; letters, paper documents sent by the customers
- Billing, product support and customer purchases
- Emails, fax and phone issues
- Promoting products and services
- General cleaning duties
- Practice of safe cash handling procedures
- Provision of efficient customer service
- Training and supervision of other junior employees
XYZ Pvt Ltd
Customer Service Supervisor
Pittsburgh, PA
February 2013 – December 2014
- Addressed all personal issues promptly and professionally
- Answering customer inquiries through telephone
- Assessing needs of customers, accordingly suggesting products and services
- Assisting the administrator
- Attracting potential customers by answering questions about product and service
- Build and optimize the Customer Care flow
- Built customer loyalty through courtesy and friendliness
- Built long-term customer relationships and advised customers on purchases and promotions
- Calculating the number of orders and customers information, transfer them to sales department after that
- Calculating the price of goods
Professional Skills
- Customer service: Beginner
- Mediation capability: Competent
- Stocking and replenishing: Beginner
- Data entry: Beginner
- MS Windows proficient: Intermediate
- Shipping and receiving: Competent
- Quick learner: Advanced
- Product knowledge: Expert
- Quality assurance and control: Intermediate
- Administrative support: Advanced
- Order fulfillment: Advanced
- Training development aptitude: Intermediate
- Exceptional communication skills: Advanced
- Stock management: Intermediate
Accomplishments
- Won the “Customer Service Associate of the Month” Award, [Month, year]
- Managed and led a team of [Number] Retail Sales Associates
- Received the “Employee of the Month” award after [Number] months of employment
- Promoted to Key Holder after only [Number] months of employment
- Managed more than [Number] customers during demanding sales events in an effective and gracious manner