If you are looking for a Customer Service Representativejob and are in search for how to write a resume for the same, this is the right place to land. Customer Service Representatives are the personals that look after solving the user queries via call or via emails and sometimes personally. Hence, while applying for this job, make sure that you have an excellent command your speech. Outstanding communication skill is a must for this job and hence you must be able to convey this to the potential employer via your resume.
In addition to this, you must also be able to tell the number of processes that you have worked in to the potential employer. Also, you must mention a couple of more languages, which you know. The more the number of language you are familiar with, the more are the odds for you to get selected. Hence, do not forget to mention this point in your resume. In addition to this, you must also mention your past experience, which must contain at least a couple of processes that you are well aware of. Moreover, show your willingness of working beyond the clock, keeping client the main priority.
ABC EFG
1241 6th Avenue Manhattan
Puyallup, New York
987-654-3210
abc@xyz.com
Summary
Capable Customer Service proficient offering [Number] years of involvement in dynamic jobs of responsibility and administration. Seeking chance in the administration to use progressed skilled in staff development and training. Self-inspired with extraordinary correspondence and [Area of expertise].
Education
Bay Head Elementary Bay Head
Bachelor’s Degree
Graduated November 2012
Employment History
ABC Pvt Ltd
Customer Service Representative
Zain Alipur, Telangana
January 2015 – Present
- Checking customer’s balance
- Classifying each issue delivered from customers to determine the type/category of issues that will be recorded into a database application
- Collaborated with the compliance department to eliminate procedural errors and margin breaks
- Completing the data of the customer in the system
- Completing the data of the customer in the system
- Contacting and coordinating with marketing and sales department. Putting together programs to suit the needs and tastes of customers
XYZ Pvt Ltd
Customer Service Representative
Pittsburgh, PA
February 2013 – December 2014
- Describing products to customers, accurately explaining details and everything about the care of selected merchandise
- Effective communication with customers
- Effectively communicating with supported sales, marketing and administrative teams on daily basis
- Enhanced the ability of communication with customers
- Evaluating and finding the products that were pertinent to customer´s situation.
- Extending social relationships
- Following the customer’s needs
- Gained great feedback from customers
- Handling after-sale services
Professional Skills
- POS systems expert: Beginner
- Complaint resolution: Competent
- Shipping and receiving professional: Beginner
- Technical support: Beginner
- Credit card processing: Intermediate
- Staff education and training: Competent
- Strong client relations: Advanced
- Account management: Expert
- Stock records management: Intermediate
- Multi-line phone talent: Advanced
- Performance management: Advanced
- Warehousing functions: Intermediate
- Sales: Advanced
- Prospecting: Intermediate
Accomplishments
- Named “Employee of the Month” in [Month, year]
- [Number] WPM data entry rate, with [Number]% accuracy
- Achieved status as one of [Number] top sales performers in the region comprised of [Number] stores
- Promoted to [Job Title] after only [Number] months of employment
- Increased sales [Number]% over [Timeframe]
- Documented and resolved [Issue] which led to [Results]