Customer Service Representative Resume Sample

By | March 13, 2019

If you are looking for a Customer Service Representativejob and are in search for how to write a resume for the same, this is the right place to land. Customer Service Representatives are the personals that look after solving the user queries via call or via emails and sometimes personally. Hence, while applying for this job, make sure that you have an excellent command your speech. Outstanding communication skill is a must for this job and hence you must be able to convey this to the potential employer via your resume.

In addition to this, you must also be able to tell the number of processes that you have worked in to the potential employer. Also, you must mention a couple of more languages, which you know. The more the number of language you are familiar with, the more are the odds for you to get selected. Hence, do not forget to mention this point in your resume. In addition to this, you must also mention your past experience, which must contain at least a couple of processes that you are well aware of. Moreover, show your willingness of working beyond the clock, keeping client the main priority.

1241 6th Avenue Manhattan
Puyallup, New York
[email protected]


Capable Customer Service proficient offering [Number] years of involvement in dynamic jobs of responsibility and administration. Seeking chance in the administration to use progressed skilled in staff development and training. Self-inspired with extraordinary correspondence and [Area of expertise].


Bay Head Elementary Bay Head

Bachelor’s Degree

Graduated November 2012

Employment History

ABC Pvt Ltd

Customer Service Representative

Zain Alipur, Telangana

January 2015 – Present

  • Checking customer’s balance
  • Classifying each issue delivered from customers to determine the type/category of issues that will be recorded into a database application
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks
  • Completing the data of the customer in the system
  • Completing the data of the customer in the system
  • Contacting and coordinating with marketing and sales department. Putting together programs to suit the needs and tastes of customers

XYZ Pvt Ltd

Customer Service Representative

Pittsburgh, PA

February 2013 – December 2014

  • Describing products to customers, accurately explaining details and everything about the care of selected merchandise
  • Effective communication with customers
  • Effectively communicating with supported sales, marketing and administrative teams on daily basis
  • Enhanced the ability of communication with customers
  • Evaluating and finding the products that were pertinent to customer´s situation.
  • Extending social relationships
  • Following the customer’s needs
  • Gained great feedback from customers
  • Handling after-sale services

Professional Skills

  • POS systems expert: Beginner
  • Complaint resolution: Competent
  • Shipping and receiving professional: Beginner
  • Technical support: Beginner
  • Credit card processing: Intermediate
  • Staff education and training: Competent
  • Strong client relations: Advanced
  • Account management: Expert
  • Stock records management: Intermediate
  • Multi-line phone talent: Advanced
  • Performance management: Advanced
  • Warehousing functions: Intermediate
  • Sales: Advanced
  • Prospecting: Intermediate


  • Named “Employee of the Month” in [Month, year]
  • [Number] WPM data entry rate, with [Number]% accuracy
  • Achieved status as one of [Number] top sales performers in the region comprised of [Number] stores
  • Promoted to [Job Title] after only [Number] months of employment
  • Increased sales [Number]% over [Timeframe]
  • Documented and resolved [Issue] which led to [Results]

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